The award was presented during the company’s annual management meeting at its headquarters in Cleveland, Tennessee. It recognized the facility as the premier location in the division, which includes 31 skilled nursing and rehabilitation facilities in Colorado, Wyoming, Utah and Hawaii.
Criteria for this award include excellent customer service, a strong activities department, an active volunteer program and involvement in the community.
Life Care Center of Kona, led by Executive Director Daisha Nguyen, was praised for its five-star rating from the Centers for Medicare and Medicaid, positive annual state survey results, teamwork and support to the other three Life Care facilities in Hawaii. Associates go through customer service training, and the facility was called a leader in inventive ideas that improve customer service and care.
“We congratulate Daisha and her team of associates who, together, have developed such a strong facility,” said Beecher Hunter, Life Care president. “This staff sets the bar for excellence in performance among all nursing centers. The residents and rehab patients at Life Care Center of Kona are the real winners as they benefit from the works of love performed by the team every day.”